Refund policy

Last updated: 28 July 2026

Thank you for shopping with Green Dynamic. We are committed to providing high-quality Sri Lankan spices and natural products. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 7 days of the date your order is delivered.

To be eligible for a return:

The item must be unused, unopened, and in its original packaging.
The item must be in the same condition as when it was received.
Proof of purchase or order confirmation must be provided.

Non-Returnable Items

For food safety and hygiene reasons, we cannot accept returns or exchanges for:

Opened or used food products
Products with broken or removed safety seals
Products damaged due to improper storage or handling after delivery

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photographs of the item and packaging to help process your claim.

If your claim is approved, we will provide a replacement or issue a refund, depending on product availability and your preference.

Return Shipping

If your return is approved, Green Dynamic will cover the return shipping costs. We will provide instructions for returning the item.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method. Depending on your payment provider, it may take several business days for the funds to appear in your account.

Shipping charges are refundable only if the return is due to our error or a defective product.